According to the Labour Relations Agency, workplace conflict is costing
Northern Ireland employers £850 million a year. Workplace conflict can occur
across a wide spectrum of behaviour, from a low-level difference of opinion to
serious incidents of bullying or harassment. Not all conflict is necessarily negative,
but even a minor disagreement between people can fester and escalate if it
is not addressed and resolved at the earliest opportunity.
Research by the Chartered Institute of Personnel and Development (CIPD) has found
that the single most common cause of workplace conflict is differences in personality
styles. The most common behaviour associated with conflict at work is poor
communication and the consequences can range from a drop in motivation,
commitment, and engagement, to high levels of anxiety, stress, and staff turnover.
We believe that having our teams, staff, managers and leaders better equipped
to deal with conflict makes our organisations better places to work.
The programme is aimed at leaders & managers, and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict. There are no prerequisites for this programme.
