WORKPLACE CONFLICT RESOLUTION SKILLS (1 day)

One day in-person or online programme

Aimed at leaders, managers and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict.

Why go on the programme?

According to the Labour Relations Agency, workplace conflict is costing Northern Ireland employers £850 million a year. Workplace conflict can occur across a wide spectrum of behaviour, from a low-level difference of opinion to serious incidents of bullying or harassment. Not all conflict is necessarily negative, but even a minor disagreement between people can fester and escalate if it is not addressed and resolved at the earliest opportunity. Research by the Chartered Institute of Personnel and Development (CIPD) has found that the single most common cause of workplace conflict is differences in personality styles. The most common behaviour associated with conflict at work is poor communication and the consequences can range from a drop in motivation, commitment, and engagement, to high levels of anxiety, stress, and staff turnover. We believe that having our teams, staff, managers and leaders better equipped to deal with conflict makes our organisations better places to work.
The programme is aimed at leaders & managers, and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict. There are no prerequisites for this programme.

Programme Details

Date: 25th June 2024 (Belfast) OR 26th June 2024 (Derry/Londonderry) OR 27th June 2024 (online)
Time: One day in-person (9:30am-4:30pm)
Venue: Belfast – Derry/Londonderry – Online
Fees: £375
Included: Lunch & refreshments included CPD Accredited
Agenda

The nature of workplace conflict

The alternative dispute
resolution spectrum

Dealing with emotions
Effective conflict resolution techniques
Workplace negotiation skills
The mediation process and mediative
communication skills
Practical communication tool and skills

One day in-person or online programme

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Aimed at leaders, managers and HR professionals of all levels who are interested in increasing their ability to deal more effectively with conflict.